Software as a service (SaaS) is rapidly becoming the dominant model for enterprise platforms. SaaS certainly comes with a number of distinct advantages that traditional formats can’t match. The cloud makes it easier to adapt to the needs of customers, and it...
Have you ever wondered how you could improve success with your customers? Of course, you are thinking about customer service and products that will appeal to them. You will undoubtedly revise your strategy into a manner that puts the focus on them and not on you. You...
A key part of a company’s success comes from having a robust customer base and being able to hold good relationships with top stakeholders, or executive champions, on the client side. Strong relationships are what every company needs to have in order to excel in their...
Customer success is defined as the achievement of the goals and desired outcomes of a company’s clients, as a result of their interaction with the business. Savvy companies understand the importance of stressing customer success in order to both attract and...
Many companies hire salespeople to generate revenue, but the truth of the matter is that salespeople only fulfill leads. They don’t drive the true growth of a business. A happy customer equals a loyal customer, which is why many Software as a Service (SaaS) companies...
