The Role Customer Success Plays in Business

The Role Customer Success Plays in Business

Every company can come up with its own definition of customer success. For instance, the Customer Service Association defines customer success as “a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company...
Strategies for Improving Your Team’s Customer Service

Strategies for Improving Your Team’s Customer Service

Customer service is the face of every business. As a business, you should focus on empowering your customer service team and organizing them well to ensure that they perform excellently. A well-coordinated customer service team will most likely attract and retain...