How To Use Data to Tell If a Customer is Satisfied: Part Three

How To Use Data to Tell If a Customer is Satisfied: Part Three

How to Get Customer Satisfaction Data Directly & Indirectly By far the easiest way to get information about customer satisfaction is to ask the customer directly. This is most easily done through surveys. The various surveys that can be employed in this regard are...
How To Use Data to Tell If a Customer is Satisfied: Part Two

How To Use Data to Tell If a Customer is Satisfied: Part Two

The Most Important Scores in Measuring Customer Satisfaction Knowing the what is just as important as knowing the how. In other words, understanding which metrics measure customer satisfaction best is just as important as going out and obtaining those metrics (the...
How to Use Data to Tell if a Customer is Satisfied: Part One

How to Use Data to Tell if a Customer is Satisfied: Part One

Measuring customer satisfaction is crucial for any business who wishes to retain loyal customers that equate to higher customer lifetime value. Of course, a customer’s lifetime value cannot be measured solely by the number of their future purchases for there is the...
5 Ways Businesses Can Boost Customer Engagement

5 Ways Businesses Can Boost Customer Engagement

Consumers can be selective as far as following brands that appeal to them. Just because you’re not seeing much customer engagement with your brand, don’t assume the problem is with your products. In fact, the problem may only be a matter of adjusting how...
SEO Trends We’ll See in 2019

SEO Trends We’ll See in 2019

Search engine optimization, commonly referred to as SEO, changes so rapidly that it is difficult to keep up. With digital marketing becoming more important to businesses every day, SEO becomes all the more important. Here are some SEO trends to watch for in 2019....