Customer Success Manager
Lily Nathanson is a seasoned Customer Success Manager with deep SaaS and domain expertise in SEO and FinTech. She holds a Bachelor’s Degree from Hamilton College and has several years of exceptional work experience in her field.
Lily Nathanson has always had a passion for helping others to achieve success. When it came to deciding on a career path, she knew she wanted to pursue avenues where she could employ both her people skills and her knowledge of Psychology to help save clients’ time, while also cultivating a strong network of trust. In working with customers over the past 7 years, she has developed a strong interest in relationship building, automating client workflows, and teaching clients how to leverage SaaS platforms to help achieve their business goals.
Lily graduated from Hamilton College in 2011 with a Bachelor’s Degree in English and a minor in Psychology. She was frequently on the Dean’s List and quickly established herself as an outstanding student during her time at the university. After graduating, Lily started to build the foundation of her career in relationship management by taking on a customer facing role at a digital advertising agency. Over time, she cultivated a subject matter expertise in digital media planning, across both financial and healthcare verticals. After four and a half years at the agency and rising to a supervisor level in 2015, Lily started to think about how she could expand upon her experiences in the managed services industry to not only help guide customers to success but also to help save them time. At that point, she decided to take an eight-month break from agency life to focus on family and reassess where she wanted to take her career next. Lily has always been attracted to jobs that prioritize efficiency, automation, and are client-focused, so she concentrated her next job search on those aspects and began interviewing.
In 2016, Lily Nathanson accepted a job with Hearsay Social as a Customer Success Manager. This was an ideal role for Lily, one which married both her career experience and skillset with her professional interests. In 2017, Lily moved on to Kurtosys Systems in the same role and was responsible for maintaining customer relationships with over 20 asset management firms. She was able to consistently demonstrate a deep understanding of her client’s business objectives, providing them with strategic solutions to help them achieve their goals. In her most recent position as a CSM at Botify, Lily increased her responsibilities and built/maintained relationships with over 60 enterprise customers. She helped empower them to use the Botify platform to improve their technical SEO and increase their visibility and rankings within Google Search.
In her spare time, Lily enjoys traveling and spending time with family. She recently began writing a book in tribute to her father, who passed away in 2012 due to complications from a car crash. The book focuses on the positive impact her father had on her life, as well as the lives of those closest to him. Each chapter features a life lesson she learned from him. Lily has recently published a few chapters of the book on her personal blog for all to read.
Check out Lily’s latest post:
The Role Customer Success Plays in Business
Every company can come up with its own definition of customer success. For instance, the Customer Service Association defines customer success as "a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company...